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IT professional solutions & consulting · Riyadh

Your IT infrastructure,always alive.

ProgressWays brings Professional Services, Security Solutions, the Infrastructure Ambulance Service, User Adoption and AI Adaptation together in one local team of experts, delivering up-to-date IT solutions and consulting.

Explore the Ambulance Service → Talk to an expert
5
lines of business
6
IAS services
+30
reference clients
7
industry sectors
Industries we serve
WHO WE ARE

Local experts,
enterprise-grade delivery.

ProgressWays has five main lines of business: Professional Services, Solutions, User Adoption Service, the Infrastructure Ambulance Service and AI Adaptation. Our local office is staffed with highly qualified experts whose mission is to give clients the most up-to-date IT professional solutions and consulting.

We provide domain experts and strong implementation teams able to deliver complex solutions for large enterprises. Practice-specific methodologies, optimised for key platforms, let us deliver fixed-price implementations for large projects.

Business teamBusiness model, marketing strategy, sales plan and pre-sales, including the go-to-market model.
Technical teamPrepare, plan, design, implement, operate and optimise across the full client life cycle.
Our vision

To help clients embrace the change.

Our mission

Enabling infrastructure intelligence to achieve business goals.

Objectives

The pillars we focus on to ensure customer success:

  1. Formulate and build IT strategies for the organisation.
  2. Be one of the top migration & upgrade specialists in KSA.
  3. Create a win-win situation for every client.
  4. Maintain the same high quality, consistently.
  5. Prepare and plan for smooth infrastructure implementations.
  6. Align human capital with business goals.
WHAT WE DO

Five lines of business,
one accountable partner.

From strategy and implementation to protection, monitoring and people: every layer of your IT, covered by one team.

1

Professional Services

Implementation, upgrades, migration, infrastructure implementation, security, manageability, ERP and business intelligence.

→ 2

Infrastructure Ambulance

A framework of solutions and services that protects your infrastructure and gives you a safe path to operate on premise or in the cloud.

→ 3

Solutions

Enterprise security solutions from leading global vendors, plus testing, assessment and security consulting.

→ 4

User Adoption

Change-management programmes that build a culture ready to adopt new technology and release your teams' potential.

→ 5New

AI Adaptation

We select the right AI models, adapt them to your data and systems, and run them securely with clear governance.

→
01 · PROFESSIONAL SERVICES

A complete services
portfolio.

Eight connected practices covering the whole life of your platforms, from first implementation to upgrades, migration and the insight you get from your data.

  1. IImplementation Services
  2. IIUpgrades
  3. IIIMigration
  4. IVInfrastructure Implementation
  5. VSecurity
  6. VIManageability
  7. VIIERP
  8. VIIIBusiness Intelligence
Client life cycle
  1. 01Prepare
  2. 02Plan
  3. 03Design
  4. 04Implement
  5. 05Operate
  6. 06Optimize
02 · INFRASTRUCTURE AMBULANCE

When your infrastructure needs help,
we are already there.

Infrastructure Ambulance understands your operational challenges, meets compliance regulations and protects your computing infrastructure, giving you a clear pathway to safe operation on premise or in the cloud. It is the framework of choice for organisations that require strict security certifications.

01Stay ahead of the latest threats by working closely with security agencies.
02Optimise business processes and integrate business needs.
03Optimum utilisation of IT resources and environment.
04Regular assessment of environment performance and integrity.
IAS Service

Full visibility of your infrastructure, in real time

Visibility of IT infrastructure is becoming crucial. IAS Service provides the right analytics across applications, network, databases, servers and endpoints, and above all how end users access them, turning data into actionable information through real-time dashboards.

  • At-a-glance view of key IT service metrics
  • What is happening right now, in real time
  • What is trending up or down in the last hour
  • Comparison with the last 24 hours, quarter and year: response time, availability, CPU and memory
  • Breakdown by region or department
  • Drill-down and pivot for progressive discovery
03 · SOLUTIONS

Enterprise security,
from the world's leading vendors.

We design, supply and implement every layer of protection, then test it the way an attacker would.

Network & perimeter

  • Enterprise firewallsPaloAlto · FortiNet
  • Data center firewallsFortiNet · Juniper · Cisco
  • Firewall managementAlgoSec
  • Intrusion detection & preventionIBM · Cisco
  • DDoS solutionsA10
  • DNS securityInfoblox · BlueCat

Web & email

  • Web application firewallFortiNet
  • Web security gatewayWebsense
  • Web proxy gatewayBlueCoat
  • Email securityFireEye
  • Web security scanning

Threats & visibility

  • SIEMQRadar · ArcSight
  • Advanced persistent threatsBlueCoat
  • Vulnerability assessmentTenable
  • Endpoint securitySymantec

Data protection

  • Data loss protectionMcAfee
  • Database securitySafeNet
  • Device encryptionSafeNet
  • Backup solutionsVeeam · Veritas
Service level
SECURITY SERVICES

Testing, review and consulting

  • Systems hardening (Windows, Oracle DB)
  • External penetration testing
  • Internal penetration testing
  • Application penetration testing
  • Wireless penetration testing
  • Database penetration testing
  • Forensics and incident response
  • Network architecture and design review
  • Firewall rule set review
  • Application source code review
  • Managed vulnerability assessment
  • ISO 27001 / ITIL consultancy
SERVICES

Run your business
with absolute confidence.

Our infrastructure experts and security services protect your staff, customers and data, keep you compliant, and find threats before they impact your company.

  1. 1

    Plan & architecture

    We map your needs to the right capabilities.

  2. 2

    Implementation consulting

    Tailored to your organisation, right first time.

  3. 3

    Integration

    Solutions share data and feed each other.

  4. 4

    Instrumentation

    APIs for your unique or custom applications.

  5. 5

    Unified monitoring

    Event-driven monitoring with anomaly detection.

Availability

Availability for all your applications

  • High-speed recovery, the way you want it
  • Data loss avoidance with low RPOs
  • Verified recoverability of every file, app and VM

Unified monitoring

Millions of performance data points, one platform

  • Unified and agentless
  • Big data store on HBase/Hadoop
  • Open, extensible and elastically scalable

Protection

Protect your business from online threats

  • Web content filtering
  • Incident response and investigation
  • Advanced malware and endpoint protection

Next-generation firewall

Optimise your network for better performance

  • Control traffic between sites, block applications
  • Intelligent bandwidth management
  • Security monitoring by a SOC

Web application firewall

Protect your most critical assets

  • Automatic recognition of apps and user behaviour
  • Detect multi-stage attacks
  • Virtually patch weak spots

Log management

Secure logs, compliant with standards

  • Supports all log files
  • Log traffic monitored by experts
  • Disaster recovery site supported

Security strategy & design

Security aligned with your business goals

  • Expert consulting to pinpoint risk
  • Custom controls for your needs
  • Compliance across the board
Not sure where to start? Our Client Services team will assess your environment and map your needs to the right solution. Book an assessment →
04 · USER ADOPTION

Technology changes fast.
Culture must keep up.

User Adoption Service helps bring innovation, empowerment, accountability, loyalty and cooperation into your organisation, preparing people for a new era of focused leadership that stimulates innovation and excellence across the whole organisation.

Culture change is not a one-off programme or a box to tick. It is dynamic, shaping how people work and how leaders decide, so we build engagement modules around the areas that matter most to you.

Business drivers

InternalSales · Profit · Market · Product · Staff
ExternalMergers · Acquisitions · Compliance · Globalisation

Change management

PlannedOrganisation culture
UnplannedCrisis management

Development

Behaviour basedTalent · Behaviour-based training
Soft skillsLeadership · Communication · Negotiation · Team building · Coaching
05 · AI ADAPTATION

AI adaptation,
with models that fit your organisation.

Not every organisation needs to train its own model. We start from your goals, data and risk appetite, then choose the lightest adaptation model that delivers real value, and run it securely inside your infrastructure or on a trusted cloud.

  1. 1

    Prompt & workflow design

    Ready-made models guided by well-designed instructions and templates inside your processes, with no training.

    Time to value
    Days
    Fits
    Office assistants, drafting, summarising
  2. 2

    Knowledge-grounded models (RAG)

    The model answers from your own documents, policies and knowledge bases, with sources and access rights.

    Time to value
    Weeks
    Fits
    Arabic staff assistant, service desk
  3. 3

    Integrated AI agents

    Agents that carry out real tasks across your systems (ERP, ITSM, Office 365) with defined permissions and audit logs.

    Time to value
    Weeks
    Fits
    Request automation, reporting, approvals
  4. 4

    Fine-tuning on your data

    Adapting the model to your language, terminology and style when instructions and knowledge alone are not enough.

    Time to value
    Months
    Fits
    Document classification, specialist terminology
  5. 5

    Private model in your infrastructure

    Deploying open models inside your data center or a local cloud, so your data never leaves your boundary.

    Time to value
    Months
    Fits
    Government, finance and sensitive data

How we adapt AI with you

  1. 01Readiness assessmentData, systems, teams and priority use cases.
  2. 02Focused pilotOne use case with clear success metrics within weeks.
  3. 03IntegrationConnecting the model to your systems, permissions and data.
  4. 04ScaleRolling out what works and training users.
  5. 05Operate & governOngoing monitoring of quality, cost and risk.

Where AI meets your infrastructure

  • AIOps: spotting incidents before they happen, inside IAS
  • Analysing logs and security alerts for the SOC
  • A service-desk assistant that triages tickets and suggests fixes
  • Rolling out Copilot and Office 365 assistants securely
  • An Arabic knowledge assistant for staff

Secure and governed by design

Every model runs under clear controls for data, access and quality, taking into account Saudi regulatory frameworks:

Personal Data Protection LawAI ethics principlesCybersecurity controlsData sovereignty
CORE VALUES

What we stand for

01

Accountability

If it is to be, it's up to me. We run quality improvement in line with the highest international standards.

02

Excellence

Superior performance through continuous learning, and a structure that nurtures teamwork.

03

Quality

What we do, we do well.

04

Leadership

The courage to shape a better future.

05

Integrity

Being real, and acting with honesty and honor.

PARTNERS & PRODUCTS

Built on technology
you can trust.

We work with the vendors behind some of the world's most demanding networks.

ZenossUnified infrastructure monitoring and event management on a single platform.
LastlineAdvanced breach detection that fits into your security portfolio.
Palo Alto NetworksNext-generation firewalls that see applications, users and content.
SonicWALLSimple security, VPN and content filtering for SMBs.
IBM QRadarSIEM and compliance with complete visibility.
McAfeeSystem and network protection against blended attacks.
Cisco WirelessWireless LAN controllers for large organisations.
FireEyeDetect cyber attacks as they happen, and respond.
PW REFERENCES

Trusted by leading
Saudi organisations

Banking, energy, telecom, healthcare and government: a selection of the organisations we have served.

Saudi Aramco
stc
flynas
Samba
Bank AlBilad
Riyad Bank
NCB
Tawuniya
SEDCO Capital
Prince Sultan Military Medical City
King Abdullah Port
Agricultural Development Fund
NADEC
Al Jomaih Bottling Plants
Zahid Tractor
Ibrahim K. Kabbani Group
+18more government & private entities
FAQ

FAQ

What is ProgressWays?
A Riyadh-based IT professional solutions and consulting company with five lines of business: Professional Services, Security Solutions, the Infrastructure Ambulance Service (IAS), User Adoption and AI Adaptation, delivered by a local team of highly qualified experts.
What is the Infrastructure Ambulance Service (IAS)?
A framework of solutions and services that understands your operational challenges, protects your infrastructure and keeps you compliant. It includes IAS Service (real-time visibility), IAS Center (operations and support), IAS Booth (self-service support), IAS Cloud (one-dashboard management and automation), IAS 365 (Office 365 administration) and Print as a Service.
Do we need to train our own AI model?
Usually not. We start with the lightest adaptation model that delivers value: guiding ready-made models inside your workflows, grounding them in your knowledge (RAG), or agents integrated with your systems. We fine-tune on your data or deploy a private model inside your infrastructure when data sensitivity or specialist terminology requires it.
Which industries do you serve?
We serve large enterprises in financial services and banking, education, telecom, oil & gas, energy, manufacturing and retail/distribution, as well as government entities.
Do you offer penetration testing and vulnerability assessment?
Yes. We provide external, internal, application, wireless and database penetration testing, source code, firewall rule set and network architecture reviews, a managed vulnerability assessment service, and ISO 27001 / ITIL consultancy.
Can you deliver projects at a fixed price?
Yes. Our practice-specific methodologies, optimised for key platforms, let us deliver fixed-price implementations for large projects.
How much can Print as a Service save?
Print as a Service typically cuts printing costs by 30% to 50%, with printers and copiers under a service level agreement and the printing budget under control. Actual savings depend on print volume, paper type and fair-usage terms.
How do we get started?
Contact us at contactus@progressways-it.com or +966 11 473 8360. Our Client Services team starts by understanding your goals and drafting the plan and architecture, then comes back with a clear proposal.
CONTACT

Let's take your infrastructure
to the next level.

Tell us about your environment and goals. Our consultants will come back with a clear plan and a fixed-price proposal.

Request a consultation →